HenCare 6x’d intake and saved over $68,000 in previously lost revenue with Claim Health

6x

increase in intake

92%

satisfaction rate

$68k

revenue saved

We are thrilled with the progress we’ve already made in automating our agency’s billing. After a decade in health care finance, I know most agencies struggle with billing efficiency, cost, collections and revenue recognition. Claim Health has made HenCare a premier agency in billing and financial ops.

Henry Ludlam

CDO, HenCare
THE Challenge

HenCare needed a scalable and effective way to turn their multiple customer wins into momentum

Overview

HenCare, a mid-sized home-health agency, struggled with slow intake cycles, inconsistent payer data, and frequent claim rework. Their team was losing hours each week to manual verification, document matching, and cross-checking coverage details.

What Claim Health improved

1. Intake speed

After enabling automated referral extraction and payer checks, Henry Health cut their average intake time by 42%. Nurses received assignments sooner, and authorisations moved through the pipeline with fewer delays.

2. Data accuracy

Before Claim Health, staff often spent time correcting key demographic or payer information. With automatic matching and smart validation, Henry Health saw a 28% reduction in manual errors — freeing up staff to focus on patients rather than paperwork.

3. Revenue recovery

By identifying missing payments and underpaid claims, Claim Health helped Henry Health recover $87,000 in revenue that would otherwise have been missed. Real-time visibility now ensures issues are caught before they become losses.

Conclusion

With Claim Health’s automation and intelligence layered into their daily workflow, Henry Health now runs faster, cleaner, and with greater financial confidence.

THE solution

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Claim Health integrated directly into HenCare's existing workflows, replacing manual checks with automated verification, document parsing, and real-time eligibility insights. Staff no longer had to chase missing information or switch between multiple portals — everything surfaced in one streamlined dashboard.

The system continuously monitored payer rules and coverage changes, ensuring each referral and claim was validated before submission. This removed guesswork, reduced rework, and gave the team a reliable, unified source of truth.

Claim Health has transformed our financial operations more in six months than any platform we've used in our entire career.
THE results

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Within weeks, HenCare saw dramatic gains in efficiency. Intake tasks that once required back-and-forth now progressed cleanly, with fewer touchpoints and fewer delays.

Operational accuracy improved as automated matching removed common demographic and payer errors. Leadership gained clearer visibility on claim status, potential denials, and financial opportunities.

Ultimately, the agency recaptured lost revenue, reduced manual workload, and established a more predictable, scalable operational rhythm.

6x

increase in intake

92%

satisfaction rate

$68k

revenue saved

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