

Overview
HenCare, a mid-sized home-health agency, struggled with slow intake cycles, inconsistent payer data, and frequent claim rework. Their team was losing hours each week to manual verification, document matching, and cross-checking coverage details.
What Claim Health improved
1. Intake speed
After enabling automated referral extraction and payer checks, Henry Health cut their average intake time by 42%. Nurses received assignments sooner, and authorisations moved through the pipeline with fewer delays.
2. Data accuracy
Before Claim Health, staff often spent time correcting key demographic or payer information. With automatic matching and smart validation, Henry Health saw a 28% reduction in manual errors — freeing up staff to focus on patients rather than paperwork.
3. Revenue recovery
By identifying missing payments and underpaid claims, Claim Health helped Henry Health recover $87,000 in revenue that would otherwise have been missed. Real-time visibility now ensures issues are caught before they become losses.
Conclusion
With Claim Health’s automation and intelligence layered into their daily workflow, Henry Health now runs faster, cleaner, and with greater financial confidence.
Claim Health integrated directly into HenCare's existing workflows, replacing manual checks with automated verification, document parsing, and real-time eligibility insights. Staff no longer had to chase missing information or switch between multiple portals — everything surfaced in one streamlined dashboard.
The system continuously monitored payer rules and coverage changes, ensuring each referral and claim was validated before submission. This removed guesswork, reduced rework, and gave the team a reliable, unified source of truth.
Within weeks, HenCare saw dramatic gains in efficiency. Intake tasks that once required back-and-forth now progressed cleanly, with fewer touchpoints and fewer delays.
Operational accuracy improved as automated matching removed common demographic and payer errors. Leadership gained clearer visibility on claim status, potential denials, and financial opportunities.
Ultimately, the agency recaptured lost revenue, reduced manual workload, and established a more predictable, scalable operational rhythm.